Is GlueArrow free to use?

The GlueArrow app is free to download and use. Core features — Hub feed, Plan threads, Scan radar, and Wallet — are all included at no cost. Some advanced features (campaign management, ad booking, premium intel) may require a subscription or per-use payment.

Why does GlueArrow ask for my phone number?

Your phone number is your GlueArrow identity. It links you to your ringprint record, your wallet, your ValueCard profile, and lets contacts find you. GlueArrow never shares your number with third parties.

I invited a contact but they haven't replied on WhatsApp yet — what happens?

The thread stays open and waiting. When your contact replies on WhatsApp, their message appears in your Plan thread automatically — you don't need to go back to WhatsApp. The Being will also notify you in the thread when they respond.

My contact is in my phone but GlueArrow says they are not on the platform — why?

GlueArrow matches contacts using their registered phone number in E.164 format (e.g. +233541234567). If a contact signed up with a different number than the one in your phone, the match will miss. Ask them to confirm which number they used to sign up.

I am a musician — how does GlueArrow track my airplay?

GlueArrow partner stations run SIRECORD hardware that fingerprints every song that plays. When your song is detected, it is matched to your artist profile and logged with a timestamp. You can see your detections in the Hub feed and on the Echoeboard charts.

I see two GlueArrow accounts under my number — what happened?

Earlier in the platform's life, signing up with different phone formats (e.g. +233 24… vs 0 24…) could create two separate accounts. We've since unified the identity layer, so the same phone now resolves to one identity across the app, mitwork, mitwork-pay, playtunes, the staff portal, and Korra. Any accidental duplicates have been merged. If you still see anything that looks split, email help@gluearrow.com with both phone formats.

Are messages in my Plan thread sent in real time now?

Yes. When someone sends you a message in a Plan thread, you'll see it within about a second if the app is open. The polling that used to take up to 30 seconds is now a safety net — most messages arrive over the live socket. If the app is in the background, you'll still get the usual push notification.

How do I get my station onto GlueArrow?

Visit the Store page at gluearrow.com to see the available hardware packages. You purchase a SIRECORD unit, we arrange installation. Once installed, your station appears in the Marketplace and your broadcasts are live on the platform.

Is GlueArrow available worldwide?

GlueArrow is a global platform. The app works with any phone number. The Marketplace and SIRECORD hardware can be deployed at stations in any country.

How do I report a problem or get support?

Open the app and tap the menu icon, then select Support. You can also email help@gluearrow.com. Your Being in the Plan tab can also log a support ticket on your behalf.

I bought a SIRECORD. What happens next?

Within seconds of the retailer scanning your SIRECORD as sold, your phone receives a WhatsApp welcome from your GlueArrow Being with the activation key, the serial, and a link to gluearrow.com/public/setup that walks you through three steps. If you do not receive it within five minutes, the retailer may have recorded the wrong number — ask them to re-scan with the correct WhatsApp number.

I am a retail partner. How do I get a scan token?

Register your shop in the GlueArrow Manager OS as a business with the type set to retailer. Once GlueArrow Operations approves and issues your scan token (starts with rt_), you can begin scanning shipments in and sales out via the retailer scan app. Email help@gluearrow.com to start the registration process — Operations will reach back to verify your shop and hand over the token through a secure channel.

I changed my SIM. Will my Being remember everything?

Yes — open the app, go to Settings → Account → Change Phone Number. We send a verification code to your new phone, you confirm, and your Being moves over with full memory of you. You can change phone once every 30 days. The old number becomes inactive on your account.

I started chatting with GlueArrow on the website before signing up. Did I lose that?

No. The Being remembers anonymous web visits. The moment you sign up or pair the website to your WhatsApp, your earlier conversation gets stitched into your account automatically. Nothing is lost.

Why does Scout sometimes answer instantly and sometimes feel slower?

Scout (and every other Being) checks four layers in order: an exact match against trained answers, a keyword match, a semantic similarity match, then an LLM as last resort. The first three are sub-100ms and run on our own infrastructure. Only the LLM step adds latency — and it's only triggered for genuinely novel questions. Most answers are instant.

I messaged Scout on WhatsApp and it didn't reply. What's going on?

Three checks. First, Scout asks for consent on the very first contact (a yes/no after the greeting). If you haven't accepted yet, it won't engage further. Second, single-word button labels like "Electrical Jobs" are treated differently from sentences — try a full sentence. Third, if you keep getting "Give me a second — say that again?", that's the safety fallback when generation fails. The system is being upgraded so fewer questions hit that path.

Why are dashboard stats showing zeros even though I'm logged in as admin?

Almost always a stale session cookie scoped to the wrong subdomain. Clear cookies for gluearrow.com and admin.gluearrow.com in Chrome DevTools, then log in fresh at admin.gluearrow.com/auth/ops/login. The new cookie is scoped to .gluearrow.com (leading dot) and is sent on every subdomain.

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Help & Guide

How can we help?

Guides for every part of GlueArrow — the app, the web platform, broadcast hardware, and your Being.

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30 results for “tap”

Getting Started

Create your account

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Open the app and tap Get Started. Enter your phone number — GlueArrow sends a one-time code by SMS or WhatsApp. No password needed. Your pho…

Getting Started

One sign-in across every GlueArrow product

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When you sign in once on any GlueArrow site, you're signed in everywhere — the same session carries to GlueArrow Business, Mooves, Playtunes…

Hub

Personalise by role

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Tap the profile icon to set your role — citizen, artist, brand, or station. The feed adapts to show intelligence relevant to what you do.

Hub

Open someone's profile from the Hub

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Every Hub card has an action rail on the right — Zap, Signal, Audit, Secure. Tap the small profile bubble above those actions to open the au…

Hub

Find a station in the Network tab

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The Network sub-tab on the Hub lists every broadcaster GlueArrow tracks — verified stations (claimed by their owners) and shadow stations (a…

Plan

Create a plan in plain language

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Open Plan and tap the input bar. Type what you want to do in plain language — no forms, no dropdowns. Example: "Remind me to check fuel pric…

Plan

Open a plan thread

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Every plan has its own conversation thread. Tap any plan card to open it. You can send messages, ask questions, or give updates — the Being…

Plan

Invite a contact to a thread

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In the New Thread screen, select a contact. If they are on GlueArrow, tap Start — a live thread opens between you. If they are not on GlueAr…

Scan

Proximity radar

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See other GlueArrow users and verified stations within your area on a live radar view. Tap any blip to see their public profile.

Scan

MICRO-CONTRACT job opportunities

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MICRO-CONTRACT job cards surface nearby work that matches your profile. Tap a card to see details and accept via the Plan thread.

Wallet

Add money to your wallet

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Tap Add Money and enter an amount. You will be redirected to a secure Paystack checkout — pay with mobile money or card. Your balance update…

Wallet

Send money to another user

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Tap Send, search for a contact by name or phone number, enter the amount, confirm with your PIN. The recipient sees the credit immediately.

Your Being

Import your class WhatsApp group into your Being

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On WhatsApp, open your class group → tap the group name → More → Export Chat → choose Without Media (keeps it under 25 MB). Send the resulti…

Your Being

People in your class — the contact graph

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Your Being also builds a graph of who's in each class chat: class rep, deputy, lecturers (anyone addressed as Dr/Prof/Sister), peers. Each c…

Your Being

When WhatsApp can't show it, the Being moves you to the app

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WhatsApp's UI has limits: max 3 buttons per card, no rich previews, ~25 MB file cap. When your Being hits one of those (a long list to choos…

Your Being

Your Studies tab in the app

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Open the app → Settings → Connections to see two sections: 📚 Studies (your Studypill packs with their note + MCQ + intel counts, and a coun…

Marketplace

Browse partner stations

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Go to Marketplace in the bottom nav (web) or tap the Marketplace link. Filter by region, audience size, or content type to find the right st…

Your New SIRECORD

The setup page

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The welcome message links to gluearrow.com/public/setup with your key pre-filled. The page walks you through three steps: plug in the SIRECO…

Posting

Open the Post Composer

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Go to the Plan tab. Tap the 'Post · NEWS CARD' tile next to 'Log a plan'. A bottom sheet opens with 7 templates. Pick one and tap 'Use →' (o…

Posting

Cross-post to social networks

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Above the Publish button you'll see a 'Cross-post to' chip row showing the networks you've connected (Facebook, Instagram, X, LinkedIn, TikT…

Posting

Outbox — what happens if you publish offline

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If you hit Publish without a network connection (or the upload fails), the post lands in the Outbox queue and shows 'Sending…' on Hub. The a…

Reporter

Record a News Reporter video

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Pick the News Reporter template (PRO badge in the picker). The viewfinder opens with the front camera + four overlay toggles at the top (BAN…

Reporter

B-roll — insert clips during recording

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While recording, the bottom panel shows clips from four sources: Gallery (your phone), Archive (your station's b-roll library), AI (topical…

Reporter

Review and publish

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After recording, the Review screen plays your A-roll on loop with overlays painted on top. The TIMELINE shows your segments — drag, trim, or…

Driver

Become a driver — the DRV-XXXXXX join code

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Drivers join GlueArrow through a union, not through a generic signup. Your union admin gives you a code like DRV-A3F7K2 (the test code is DR…

Driver

Incoming ride offer — the modal

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When dispatch matches you with a rider, an Incoming Ride modal pops up showing pickup, dropoff, distance, ETA to pickup, and the quoted fare…

Driver

Trip map — live tracking during the ride

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Once you accept, the Trip Map screen takes over. Your location pings to the cloud every few seconds via Socket.IO, and the rider's app shows…

Rider

'Where to?' — booking a ride

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Open the Scan tab. Make sure your persona is set to Rider (the default). Tap the 'Where to?' tile. A bottom sheet opens — enter your destina…

Studypill

After each exam — 'how did it go?'

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About one hour after each exam ends, your Being asks how it went with three buttons: Felt good, Mixed, or Tough. Tap one, then drop a quick…

Studypill

The 📖 'See in notes' button on every question

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Inside the quiz, every question has a button that jumps straight to the lecture session that explains the answer. If you get a question wron…